FREQUENTLY ASKED QUESTIONS

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. GRAND PRIZE: One (1) winner will receive roundtrip air travel for winner and one (1) guest in the form of four (4) Southwest® flight e-passes. Approximate Retail Value (“ARV”): $800.

CHARITY PRIZE: One (1) charity (designated by winner) will receive four (4) Southwest flight e-passes. ARV: $800

See the Official Rules for complete details.
Q. How many times can I enter the promotion?
A. You may enter once per day.
Q. How many prizes could I win?
A. There is a limit of one prize per person.
Q. How will I know if I'm the big sweepstakes winner?
A. The grand prize drawing will be held on or around March 1, 2019. The winner will be notified via email from the contact information provided upon registration. Once the winners are confirmed and prizes are fulfilled, an official win list will be posted. A direct link to this list can be found in the Official Rules.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://swa.promo.eprize.com/thekindnessdiaries/ directly rather than a bookmarked page in your browser. Also, please try to clear cookies and cache on your internet browser.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information. If you do win a prize during the promotional period and your contact information does change, contact customercare@e.helloworldmail.com and provide your updated information.

Please Note: We cannot guarantee that we will be able to accommodate your request.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

Still have a question? Please complete this form. Please note: a response may take up to three business days.

Submit a question/comment: